Returns Policy

Goods may only be returned for refund with prior approval from Filter Discounters. A re-stocking fee may apply if approval is granted. The goods will need to be in 'as new' condition.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for most items we sell are volume and  weight based. The weight of any such item can be found on its detail page.

Errors with Pricing or Freight Calculations

in the event of an error on the website with item pricing and or the calculation of shipping costs, we reserve the right to contact you and advise you of the error and the correct pricing. You will have the right to cancel the order in this case for a full refund. We use our best endeavours to ensure all pricing and shipping weights and dims are accurate.

Cross References and Parts Identification

We use our best efforts to ensure cross-reference, product information and stock availability and lead times for all products on the website are accurate and up to date. However, the customer needs to ensure the part or items ordered are fit for their needs and a suitable match for the requirements or particular machinery applications. You can always call or email us to confirm details prior to ordering.